top of page

Refund Policy

At Cryo Pantry, we strive to ensure that you enjoy fresh and high-quality food. If you're not satisfied with your order, please read our refund policy below to understand our process.

1. Refund Eligibility

Due to the perishable nature of our products, we do not offer refunds or exchanges once the food has been delivered or picked up. However, we will provide a refund or replacement if:

  • The product is defective.

  • An incorrect order is shipped.

  • The order is damaged during delivery.

To be eligible for a refund or replacement, you must contact us within [Number] hours of receiving the delivery.

2. How to Request a Refund or Replacement

If you believe you are eligible for a refund or replacement, please follow these steps:

  1. Contact our customer service team within 24 hours of receiving your order.

  2. Provide the following information:

    • Order number

    • Photos of the product(s) showing the issue (e.g., damage, spoilage, or incorrect item)

    • A description of the problem

  3. We will review your request and, if eligible, provide a refund or replacement.

3. Non-Refundable Items

Due to hygiene and food safety reasons, we are unable to accept returns or provide refunds for the following:

  • Opened or consumed food products

  • Orders made for specific events or with special requests

  • Gift cards or promotional items

4. Refund Process

Once your request is reviewed and approved, we will issue a refund to your original payment method. Refunds are typically processed within 2-5 business days.

5. Order Cancellation

If you wish to cancel your order, you must contact us before the order is shipped. Orders already shipped or delivered cannot be canceled or refunded.

6. Delivery Issues

If you experience an issue with delivery, such as a late delivery or missing items, please contact us immediately. We will work with our delivery partners to resolve the issue and ensure your satisfaction.

7. Contact Us

If you have any questions about our refund policy or need assistance with a refund or replacement, please contact us.

bottom of page